System Administration & Support
- Perform administration functions on Output Management systems, including Report2Web (R2W) and Remote Print Manager (RPM).
- Provide 24x7 on-call support for troubleshooting and problem resolution related to Output Management incidents.
- Liaise with users and internal teams to coordinate Output Management requirements.
Vendor Management
- Oversee daily operational procedures of printing/enveloping vendors.
- Manage vendor standards, streamline processes, and ensure smooth report publishing and print operations.
- Conduct outsourcing reviews and due diligence on existing and new vendors to ensure solvency and reliability.
Process Improvement & Automation
- Assess automation needs and implement solutions to eliminate repetitive tasks and manual interventions.
- Develop and maintain scripts and programs for automating Output Management operational processes.
- Perform technical evaluation of systems to enhance automation and operational efficiency.
- Continuously improve infrastructure design and workflow of R2W systems and print processes.
Project Management
- Lead Output Management projects and initiatives.
- Participate in cross-functional projects requiring Output Management support.
Compliance & Audit Support
- Participate in audits and compliance reviews involving Output Management systems and print operations.
- Ensure adherence to internal policies, regulatory standards, and operational best practices.
Qualifications & Experience:
- Minimum 10 years of experience, preferably in banking Data Centre Operations, Output Report Distribution, or Print Operations.
- Strong technical knowledge of network, database, Windows, and UNIX platforms.
- Competent in troubleshooting issues across network, database, and operating environments.
- Knowledgeable in Windows infrastructure and technologies including Active Directory (AD), DNS, Network Load Balancer, MS Clustering, Virtual Machines (VM), MS SQL.
- Familiarity with Tomcat and Internet Information Services (IIS) web server components.
- Programming/Scripting knowledge: Windows/Unix scripting, Python; experience with Visual Basic, PowerShell, C#, Java is an advantage.
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Knowledge of R2W and RPM systems is a strong advantage.
