Outlet Supervisor

Outlet Supervisor

Salary: S$2,800 - S$4,200 (commensurate with experience)

Working Location: Island-wide (Assigned outlet will be discussed during the interview.

Responsibilities

. Oversee the daily operations of the outlet and ensure smooth day-to-day operations.

. Lead, supervise, train and motivate the outlet team to achieve excellent performance and customer service.

. Monitor outlet sales, productivity and operating costs to achieve business targets.

. Ensure high standards of service, treatments and technical quality are consistently maintained.

. Handle customer enquiries, feedback and service recovery professionally.

. Manage staff scheduling, attendance and daily manpower requirements.

. Maintain cleanliness, hygiene, safety and overall presentation of the outlet.

. Monitor inventory levels, place orders and minimise product wastage.

. Ensure company SOPs, operational procedures and customer service standards are strictly followed.

. Conduct regular coaching and performance evaluations for outlet staff.

. Assist in interviewing, recruiting and onboarding new team members.

. Prepare outlet reports and work closely with Management to improve sales, operations and customer satisfaction.

. Perform other operational duties assigned by Management.

Requirements

. Relevant supervisory or management experience in the hair, beauty, nail, retail or service industry is preferred.

. Strong leadership, communication and interpersonal skills.

. Good customer service and problem-solving abilities.

. Able to lead a team and work effectively in a fast-paced environment.

. Strong organisational and time management skills.

. Responsible, proactive and results-oriented.

. Positive attitude with a willingness to learn and grow.