Outlet Operations & Experience Store Manager (OEM)

At The Summer Açaí, we're more than just açaí bowl enthusiasts. We're a homegrown F&B lifestyle brand redefining wholesome eating through vibrant flavours, playful branding and memorable customer experiences.

We're looking for an Outlet Operations & Experience Manager (OEM) who believes that exceptional customer experiences begin with great people and strong operational foundations.

This is a hands-on role where you'll work alongside your team on the ground, lead by example and take ownership of building an outlet where employees thrive, operations run efficiently and customers genuinely enjoy returning.

Full time, onsite at Singapore

Salary: S$2,800–S$3,100/month

Work Arrangement: 5-day workweek | Approximately 35 working hours/week

1. Operations | Lead From the Ground

• Actively participate in daily ground operations, including food preparation, customer service, opening and closing.
• Ensure efficient workflows, operational discipline, food safety and consistent product quality.

2. Personality | Bring the TSA DNA to Life

• Build a positive, motivated and accountable team culture.
• Inspire employees to demonstrate confidence, initiative and genuine enthusiasm through everyday interactions.

3. Customer Experience | Beyond the Transaction

• Champion warm, engaging and memorable customer service.
• Bring brand campaigns, product launches and customer initiatives to life through meaningful in-store experiences.

4. Training | Develop People, Not Just Skills

• Coach, train and develop ground employees through structured on-the-job training and constructive feedback.
• Build independent, capable teams that consistently uphold TSA's service and operational standards.

5. Outlet Excellence | Raise and Replicate Standards

• Maintain high standards of cleanliness, inventory management, product consistency and outlet presentation.
• Identify operational gaps, implement sustainable improvements and replicate successful practices across assigned outlets.

6. Crisis Management | Stay Calm, Take Ownership

• Manage operational disruptions, manpower challenges and customer complaints with sound judgement.
• Demonstrate accountability, resourcefulness and composure under pressure.
  

• Minimum 3 years of hands-on F&B experience, preferably in a supervisory or managerial capacity.
• A proactive, approachable and confident leader who genuinely enjoys working on the ground.
• Strong operational fundamentals and a passion for hospitality.
• Ability to coach, motivate and positively influence frontline teams.
• Strong ownership, accountability and problem-solving skills.
• Comfortable performing regular frontline duties, including preparing bowls, serving customers, maintaining outlet cleanliness and handling daily opening and closing procedures.
• Willingness to work rostered shifts, including weekends and public holidays.
• Physically comfortable with the demands of an active, on-your-feet F&B environment.
  

We're building a culture where operational excellence and genuine hospitality go hand in hand.

You'll have the opportunity to take ownership of your outlet, shape its team culture and influence how customers experience The Summer Açaí.

As you grow, you'll also have opportunities to extend successful practices and develop teams across other outlets.

If you're passionate about hospitality, enjoy being on the ground, take pride in operational excellence and love bringing out the best in people, we'd love to have you grow with us at The Summer Açaí!