Outlet Manager Job Scope
1. Operations Management
- Oversee the daily operations of the outlet to ensure smooth, efficient service.
- Monitor opening and closing procedures, cleanliness, and safety standards.
- Ensure all equipment and facilities are properly maintained.
2. Sales and Revenue
- Drive sales and achieve monthly revenue targets.
- Implement promotions, upselling, and marketing initiatives to increase profitability.
- Monitor cost control - including labor, inventory, and wastage management.
3. Customer Service
- Ensure high standards of customer satisfaction and handle complaints promptly.
- Maintain a positive outlet atmosphere and consistent service quality.
4. Staff Management
- Recruit, train, and supervise outlet staff (servers, cashiers, baristas, etc.).
- Schedule shifts and ensure adequate manpower.
- Conduct performance evaluations and motivate the team to meet KPIs.
5. Inventory and Supply
- Manage stock levels, ordering, and deliveries.
- Maintain accurate inventory records and reduce wastage or shortages.
6. Reporting and Administration
- Prepare daily/weekly sales reports and submit to management.
- Handle petty cash, end-of-day reconciliation, and POS systems.
- Comply with company policies, health, and safety regulations.
7. Branding and Presentation
- Ensure the outlet's visual presentation aligns with brand standards.
- Implement marketing campaigns and seasonal displays as directed by head office.
