iTea is a well-known local bubble tea chain in Singapore, iTea focuses on offering good-quality drinks at neighbourhood-friendly prices. More than 50 outlets in Singapore and we are expanding to more outlets in Singapore.
Responsibilities:
- Manage 6 Outlets in an allocated area
- Conduct regular outlet visits
- Assist in any work station when required
- Utilize interpersonal and communication skills to lead, influence, and encourage employees
- Ensure proper planning of manpower schedule according to sales needs and labour target
- Ensure and maintain the productivity level of employees
- Maintain effective cost control in all areas in the outlets
- Ensure compliance of cash handling and management in the outlets
- Understand day-to-day operations well enough to perform duties in employees absence
- Inform Area Manager of any operational inconsistency
- Report employee accidents and potential safety hazards to Area Manager and ensure compliance of necessary documentations
- Ensure employees are educated on all products and services
- Enforce the compliance of standard operating procedures
- Plan and execute all sales promotions effectively and efficiently
- Respond proactively to prevent and resolve customer service situation
- Ensure that all employees understand the brand's service culture
- Analyse business performance using data from Intelligence Business Engine (IBE) and recommend action plans for improvement when necessary
- Interview, recruit and hire qualified candidates
- Ensure new employees are trained properly follow up on the training progress of all employees
- Coach, counsel and discipline employees
- Regular review of work performance with employees
- Produce daily, weekly and monthly business reports
- Ensure payroll information including
- reports, monthly timesheet and other personnel forms submitted are accurate and correct
- Provide information to supervisors, co-workers and subordinates by telephone, in written form, email, or in person, when necessary
- Develop an effective network of communication across the area to ensure shared knowledge and understanding of business activity
- Develop specific goals and plans to prioritize, organize and accomplish work
- To attend all meetings and training programs when required
- Compliance to any other related operational issues and projects as and when required
Requirements:
- Prior experience as a Shop/Outlet Manager in F&B is an advantage
- Strong customer service skills with a friendly and engaging personality
- Ability to work in a fast-paced environment.
