- Manage day-to-day operations of an outlet to ensure efficient operations.
- Coordinate the daily operations of the Front and Back of the House when necessary.
- Lead and manage a team of employees.
- Ensure the smooth progress of promotional and marketing activities.
- Supervise and ensure that all employees comply with workplace safety, food hygiene guidelines and the company's standard operating procedures (SOPs).
- Provide orientation program for new employees, as well as to implement leadership and operational management training programmes.
- Able to resolve customer concerns quickly and professionally.
- Track food, supply and equipment levels, forecast demand.
- Overseeing food preparation, presentation, and storage.
- Conduct regular inspections to maintain proper standards of hygiene and sanitation.
- Estimate the manpower needs of each outlet and preparing a weekly duty roster accordingly.
- Establish customer feedback forms and customer recovery procedures.
- Determine the staff's job performance and overall contribution to the company with performance appraisal.
- Process payroll, maintain all relevant records, and ensure compliance with all regulations.
- Report on the outlet's financial performance, inventory and personnel on a weekly, monthly, and annual basis.
- Propose, follow up, and oversee renovation works.
- All other ad-hoc duties assigned by superior.
Knowledge and Skill Requirements
- Good communication skills and interpersonal skills
- Possess leadership/managerial skills
- Customer-oriented and problem solver
- Have operational experience in the entertainment industry or related fields.
