As the Outlet Manager (Facial Spa), you will be responsible for driving the overall success and profitability of the spa while ensuring every guest enjoys a truly rejuvenating, luxurious, and memorable experience. You will lead daily operations, inspire and develop a high-performing team, and actively drive sales revenue through strategic initiatives, service excellence, and strong client relationships.
This role is pivotal in balancing commercial performance with exceptional wellness experiences, upholding the spa's brand standards and reputation for outstanding service.
Key Responsibilities
1) Sales, Revenue & Performance Management
- Drive spa revenue growth by actively monitoring sales performance, analyzing trends, and implementing effective strategies to achieve and exceed targets
- Maximize revenue through treatment promotions, retail sales, upselling, cross-selling, and personalized guest recommendations
- Prepare and present sales reports, performance analysis, and forecasts to Management/Superior
- Ensure optimal utilization of therapists schedules and treatment rooms to maximize productivity and profitability
2) Operations & Guest Experience
- Oversee and manage day-to-day spa operations, ensuring full compliance with health, safety, hygiene, and brand standards
- Create and maintain a calm, welcoming, and rejuvenating spa environment that consistently exceeds guest expectations
- Monitor guest satisfaction through surveys, feedback, and direct interaction, proactively identifying opportunities to enhance the overall spa journey
- Implement service improvements and experience-driven initiatives to elevate guest loyalty and repeat visits
3) Team Leadership & Development
- Lead, motivate, and manage a team of spa professionals to deliver exceptional service and achieve sales goals
- Provide ongoing coaching, performance feedback, and sales training to develop a results-driven, service-oriented team
- Conduct regular staff meetings and training sessions to keep the team updated on new treatments, promotions, sales techniques, and service standards
- Foster a culture of professionalism, teamwork, accountability, and customer-centric excellence
4) Inventory & Standards
- Manage inventory levels, retail products, and treatment supplies to support smooth operations and revenue targets
- Implement and maintain standard operating procedures for efficiency, consistency, and service quality
Requirements
- Minimum 3-5 years of experience in the Beauty/Spa Industry, preferably in a supervisory or managerial role
- Strong sales-driven and results-oriented mindset, with proven ability to meet or exceed revenue targets
- Highly motivated, proactive, and able to take initiative
- Demonstrates strong customer-centric values and a passion for delivering rejuvenating wellness experiences
- Excellent client service and communication skills a collaborative and inspiring team player
- Customer-focused, service-oriented, and commercially minded
- Willing to work retail hours, weekends, and public holidays
Your leadership will directly shape the spa's financial success and guest satisfaction. By combining strategic sales leadership with exceptional service delivery, you will ensure guests leave feeling refreshed, renewed, and eager to return-while driving sustainable revenue growth for the business.
