Outlet manager

. Lead and manage team in achieving KPIs on sales and operational targets

. Monitor and ensure smooth execution of promotions and marketing campaign through strong internal collaboration with Marketing department in order to drive sales revenue

. Implementation of Standard Operating Procedures for:

a) Customer service delivery to achieve customer satisfaction

b) Billing control to ensure accuracy

c) External risk

. Develop customers feedback form and customer recovery procedures for constant tracking of customer satisfaction level

• Increase of allocating suggestion/feedback box in every outlet
• Provide feedback form in every KTV room (On the table with the menu stand)
• Encourage constructive feedback with appropriate rewards

. Able to accurately estimate the manpower needs of each outlet and plan weekly duty roster

. Organise orientation program for new hires especially in terms of customer service SOP

. Conduct modular trainings for new hires and existing staff

. Responsible in the renovation of the KTV outlet rooms

Knowledge and Skill Requirements

. Good communication skills and interpersonal skills

. Possess leadership/managerial skills

. Customer-oriented and problem solver

. Have operational experience in the entertainment industry or related fields.