Outbound Operations

Job Description

• Manage regular travel company daily operations

• Arrange tour transportation, accommodation

• Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support

• Responsible for handling outbound calls in a professional and efficient manner

• Interacts with local travel agents and oversea travel agents.

• Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.

• Provide general secretarial support in overall office operations, assignments, and projects

• Post information, file documents and maintain paper and computer records management/file systems

• Coordinate reservations, contracts, and record keeping for tours and facility reservations

• Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution

• Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers

• Ensure travel documents are processed accurately

Requirements

• Minimum GCE O Level & above or preferably Diploma in Tourism from a recognized Polytechnic

• Experience in the Travel Industry is an added advantage

• Preferably minimally 1 year of working experience in Outbound Operations

• Meticulous administrative and operational skills

• Computer literate with knowledge of Microsoft Word, Excel, Travelport/Airline systems are preferable

• Proficient and fluent in Mandarin is a must, and English will be added advantage

• Able to work independently

• A proactive team player who can work in a fast-paced environment

We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.