Job Description
We are looking for a motivated OSS System Support Engineer to join our team supporting the SunVizion OSS system (Fiber Optical Network Resource and Service Management Domains) deployed for a leading telecommunications operator in Singapore.
The ideal candidate will be detail-oriented, able to work both independently and collaboratively, and comfortable managing multiple priorities under tight deadlines.
Key Responsibilities
- Provide first-line support and, over time, take on second-line support responsibilities.
- Communicate effectively with the second- and third-line support teams in Poland to meet agreed KPI targets.
- Serve as the primary point of contact for the customer and implementation partners.
- Analyze software incidents reported by the customer and resolve issues locally when possible.
- Escalate complex issues to the remote support team in Poland with comprehensive diagnostic information.
- Verify new versions of the SunVizion product prior to deployment.
- Support customers and partners during new version installations, ensuring adherence to defined maintenance windows.
- Maintain proactive, transparent communication with all stakeholders to meet contractual obligations and ensure customer satisfaction.
Technical Skills
- Basic understanding of IT networking and telecommunications (knowledge of FTTH and GPON technologies is a plus).
- Familiarity with system integration principles (Web Services, SOAP, REST, synchronous/asynchronous integration patterns).
- Basic knowledge of databases and SQL skills is advantageous.
Soft Skills
- Strong communication and interpersonal skills.
- Analytical and problem-solving mindset.
- Ability to work effectively in a team-oriented environment.
Travel Requirements
- Willingness to travel occasionally to Poland for collaboration, training, and knowledge-sharing with the remote team.
What We Offer
- The opportunity to work on innovative telecom projects in a dynamic, cutting-edge environment.
- Competitive salary and a comprehensive benefits package.
- Professional growth and the chance to collaborate with a global team of experts.
