Job Description

Order to Cash Collections Delivery Lead (HVAC)

Permanent, Full time

Jurong East

Summary

Leads team of intermediate to experienced Credit & Collections (Accounts Receivable) professionals, setting objectives and guiding others on processes such as credit, billing, collection, cash application, Accounts Receivable reporting, order processing and monthly, quarterly, year-end close processes. Responsible for ensuring credit policies are enforced, so that an acceptable level of risk is maintained, repayments are made on time, and losses are kept to a minimum.

Role Responsibilities:

Performance management: Own monthly business-review meetings delivering clear analysis of results, key drivers, risks, opportunities, and corrective actions.
Business partnership: Serve as a trusted finance partner to regional and business leaders, providing clear data & insights to drive issue resolution to maximise cash into the business.
Process excellence: Lead for Carrier excellence ensuring robust, proactive and early course correction to sustainably solve end-to-end issues.
Organizational leadership: Build and lead a high-performing regional collections team, succession planning, and timely performance feedback.
Policy Compliance: Proactively identify areas of audit risk in the order to cash process and establish ongoing remediation plans.
Oversees accounts receivable processes such as credit, billing, collection, cash application, Accounts Receivable reporting, order processing and monthly, quarterly, year-end close processes.
Reviews accuracy of financial statements to minimize deviations and discrepancies.
Ensures credit policies are enforced, so that an acceptable level of risk is maintained, repayments are made on time, and losses are kept to a minimum.
Manages development and implementation of medium-scale projects to closure.
Negotiates payment schedules, contract terms and follows-up on accounts to ensure arrangements are met.
Resolves disputes in a manner that protects the organization's financial interests and maintains positive customer relations.

Minimum Requirements:

Bachelor's degree in area of accounting, finance, or general management
Proven career experience in delivering a best in class, high performing order to cash process.
Strong leadership attributes with the capability to engage and develop a diverse, cross-functional team.
Experience with financial aspects of ERP systems (with preference for SAP S/4 HANA)
Formal continuous improvement training with demonstrable analytical skills (e.g. Six Sigma)
Knowledge of customer journey, finance processes and a high level of business acumen
Strong stakeholder management and business partnering
High negotiation skills and action oriented to deliver results under time pressure
Ability to manage multiple conflicting priorities and adapt to change quickly
Excellent written and verbal communication skills
Ability to work in a global, virtual and matrixed environment