Role:
The Business Administrator is responsible for managing the full life cycle of customer orders, ensuring timely and accurate order fulfilment, maintaining high levels of customer service, and acts as a liaison between internal departments and external partners.
Responsibilities:
Order Processing
- Receive Customer orders via EDI into our SAP, review the order.
- Ensure accuracy in pricing, material number, and delivery terms.
- Monitor order status and proactively resolve discrepancies if any.
Customer Communication
- Serve as the primary point of contact for order-related inquiries.
- Provide timely updates on order status, delays, or changes.
- Handle OTB/feedback and escalate issues when necessary.
Coordination & Collaboration
- Work closely with internal dept, Logistics, Finance, and Supply Chain teams including Factories in Germany, UK and Malaysia.
- Coordinate with warehouses and shipping partners to ensure timely delivery.
Documentation & Compliance
- Prepare and maintain order documentation (invoices, delivery notes, etc.).
- Ensure compliance with company policies and trade regulations.
- Assist in audits and reporting as required.
System & Reporting
- Use SAP for order tracking and management.
- Generate regular reports on delivery status, order income, turnover, and KPIs.
Requirements:
- Diploma or Bachelor's degree in Business Administrations / Logistics or equivalent
- Proficiency in SAP is preferred
- Knowledge in Microsoft Windows
- Possess soft skills like decision-making and problem-solving, good interpersonal skills, strategic thinking and having the capability to drive and execute change
- Preferably possess at least 3 years of working experience in order management supply chain or equivalent environment
