Company Overview
GBS (SINGAPORE) PTE. LTD.
Job Summary
This role manages the end-to-end order fulfilment process, coordinating across teams to ensure accurate, timely, and compliant order processing that drives customer satisfaction and operational efficiency.
Responsibilities
- Maintain accurate pricing in the accounting system to ensure all customer quotations and orders comply with pricing policies and approved margins
- Manage inventory levels, including consignment stock at customer sites, to optimize stock turnover and support on-time delivery
- Process customer orders end-to-end by preparing quotations, validating purchase orders against pricing and stock availability, confirming delivery schedules, and placing purchase orders with suppliers to meet delivery timelines
- Coordinate with suppliers and internal teams to track order progress and ensure timely deliveries that meet customer requirements
- Communicate proactively with customers regarding order confirmations, delivery timelines, pricing details, and any changes or delays to maintain transparency and satisfaction
- Investigate product returns (RMA), coordinate return processes, document root causes, and collaborate with suppliers and teams to resolve issues and improve processes
- Provide daily customer service support by responding to enquiries about orders, product availability, and delivery timelines
- Collaborate with suppliers and internal teams to resolve operational issues and ensure smooth order fulfilment
- Perform administrative and system tasks including data updates, documentation, report generation, and record maintenance to support efficient order processing
- Align product pricing with company margin targets set by the Sales Team
- Monitor and control shipping costs to keep them within budget and aligned with company targets
Key Skills and Competencies:
- Attention to detail and organizational skills
- Effective communication and negotiation abilities
- Strong Time management and multitasking capabilities
- Proactive problem-solving and critical thinking skills
- High level of integrity with a strong commitment to transparency and compliance
