Purpose of the Job
To manage and provide logistics and shipping support for all Services related orders in accordance with customer and Sulzer requirements
Main tasks and responsibilities:
- Liaison with customers and agents to coordinate order dispatches, ensuring clear and timely communication
- Work with other Sulzer entities and third-party logistics provides to organize and manage both intercompany and external order shipments
- To provide accurate and timely scheduling and shipping updates for PPR & PSC orders
- Responsibility to ensure that customer requirements are met while aligning with Sulzer's business objectives and performance standards
- Oversee the timely and accurate handover of order-related documentation to Management, Finance and other Sulzer entities
- Adhere to company policies, guidelines and procedures in compliance with Sulzer regulations
- Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement.
- Manage invoicing processes in accordance with contractual terms and timelines
- Follow up with customers regarding outstanding payments to ensure timely collection
- Assist in the processing and management of warranty-related orders
- Prepare and maintain weekly and monthly operational reports
- Perform additional tasks and responsibilities relevant to the Services function, as required
Safety Responsibilities
- To adhere strictly to the company and national ESH regulations and operational procedures
- To contribute development of environmentally friendly products and solutions
- To participate and contribute to consultation process in health and safety related activities, where applicable
- To report all ESH potential and actual incidents to line manager or site ESH manager
- To help prevent and report any environmental and health and safety violations in the workplace
Competencies and behaviour required
- Communication skills
- Negotiating skills
- Relationship management skills
- Commercial acumen
- Customer service skills
- Cultural awareness
- Organisation skills
- Ability to act independently
- Flexibility and ability to adapt to change
- Attention to detail
Minimum Job Requirements
Education requirements:
- Diploma in logistics or business discipline and/or
Job experience:
- Relevant experience within related industry
- Experience of contract negotiation in a commercial environment
- Supplier/Customer management experience
Knowledge requirements (professional, technical, language):
- PC skills - ideally SAP, Microsoft Word, Excel & Outlook.
- Familiarity with Incoterms and Letter of Credit
