Job Description

Key Responsibilities for Optical Transmission Network Engineer

1. Incident & Problem Management: Own the end-to-end resolution of DWDM network incidents escalated from L1/L2, performing root cause analysis (RCA) to resolve chronic problems and security threats, aligning with ITIL processes.

2. Infrastructure Collaboration: Collaborate with cross-functional infra teams to troubleshoot and isolate network-related root causes, ensuring rapid service restoration.

3. Vendor Management: Drive technical resolution by managing network vendor support teams for hardware/software issues, troubleshooting, and patching. identification and resolution of network problem.

4. Critical Incident Response: Manage high-pressure, critical network incidents (P1/P2) by leading troubleshooting efforts, applying emergency workarounds, and implementing final fixes to minimize business impact.

5. Technical Coordination: Drive technical conference calls with support teams to accelerate problem identification and resolution.

6. Communication & Autonomy: Deliver clear, professional technical communication (verbal/written) and work independently on complex assignments.

7. Process Compliance: Strictly adhere to Customer policies regarding change management, standard operating procedures (SOPs), and security standards.

8. Configuration: Perform neccassary configuration, commissioning, and optimization of transmission devices based on customer requirements.

9. Network Insight & Optimization: Perform proactive network analysis and health checks to identify potential capacity bottlenecks or performance degradation.

10. Preventive Maintenance (PM): Execute scheduled preventive maintenance tasks, monitor performance, and provide detailed reporting on network health check results and follow-up actions.

11. Customer Relationship Management: Maintain a professional relationship with the customer, providing proactive technical advice on infrastructure improvements and potential risks.

12. Team Collaboration: Act as a subject matter expert (SME) to provide technical guidance and collaborate with other TDs (Technical Directors/Teams) on complex problem resolutions.

13. High-Pressure Reliability: Demonstrate the ability to work under high pressure with minimal supervision to meet strict SLAs (Service Level Agreements).

Requirement:

- Transmission Fundamentals: In-depth understanding of Transmission network concepts - SDH, MPLS-TP, DWDM, MS-OTN

- Troubleshooting: Advanced hands-on experience in troubleshooting complex network problems

- Advanced Technologies: Experience with advanced technologies such as ASON, Raman, FIDS, C+L, Long haul, OXC, QKD will be advantage.

- Data Center Focus: Knowledge of Data Center environment.

- Soft skills: Logical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.

.with preference for experience in ASON, Raman, FIDS, C+L, Long haul, OXC, QKD and Data Center technologies.

Education:

- Bachelor's Degree in engineering, computer science or equivalent IT filed.

Preferred Qualifications:

- HCIE Transmission certification is an advantage.

- Experience in independently delivering projects