Process Mapping & Analysis
- Develop detailed process maps and swimlane diagrams to document current-state workflows.
- Identify inefficiencies, control gaps, and opportunities for process improvement and optimization.
Automation & Solution Development
- Collaborate with team leads and operations teams to design and implement automated solutions addressing identified improvement areas.
- Support the translation of business process requirements into automation-ready workflows.
Documentation & Controls
- Maintain accurate, up-to-date documentation for automated and enhanced processes.
- Ensure appropriate controls, governance standards, and audit requirements are embedded within process documentation.
Project & Implementation Support
- Assist the team lead in solution implementation planning, including timeline development and milestone tracking.
- Coordinate regular status update meetings and monitor action items and overdue deliverables.
- Provide postgo-live support to ensure smooth adoption and resolution of issues.
