Process Mapping & Analysis
- Develop detailed process maps and swimlane diagrams to document current-state workflows.
- Identify process inefficiencies, control gaps, and areas for operational improvement.
Automation & Solution Development
- Collaborate with team leads and operations teams to design and develop automated solutions addressing identified process gaps.
- Support the translation of business requirements into automation use cases and solution designs.
Documentation & Controls
- Maintain accurate, up-to-date documentation for automated processes, ensuring proper controls and governance are in place.
- Ensure process documentation aligns with operational, risk, and compliance standards.
Project Coordination & Implementation Support
- Assist team lead in solution implementation by mapping timelines and identifying key milestones.
- Arrange and coordinate regular status update calls with stakeholders.
- Track action items and overdue tasks, and manage project documentation.
- Provide post go-live support to ensure smooth adoption and stabilization of implemented solutions.
