OPI/VRI Mandarin Interpreter (Remote)

Company Description Kalamcx, a Future Group company, is a world-class virtual BPO provider delivering cost-effective interpretation, translation, and customer experience solutions to more than 300 organizations worldwide. The company enables clients to thrive beyond borders by supporting global communication, helping reduce operational costs, and facilitating expansion into new markets. Kalamcx focuses on human-centered interactions that strengthen customer loyalty and satisfaction. Its services are designed to create real human experiences that support business growth and improved revenue outcomes.
Role Description The OPI/VRI Mandarin Interpreter (Remote) is a full-time role responsible for providing accurate, real-time interpretation between Mandarin and English over the phone (OPI) and via video (VRI). Day-to-day tasks include listening carefully to speakers, conveying messages faithfully and neutrally, and maintaining confidentiality and professionalism in every interaction. The interpreter will handle calls and video sessions across various domains such as customer service, healthcare, legal, technical support, and general business communication. Responsibilities also include managing call flow, following client-specific protocols, documenting session details when required, and using company systems and tools efficiently in a remote environment. The role requires consistent availability during assigned shifts, collaboration with the support team, and adherence to quality and ethical standards.
Qualifications

• Strong proficiency in Mandarin and English, with excellent listening and speaking skills in both languages.
• Demonstrated ability to perform consecutive interpretation in real time, accurately and impartially.
• Clear, professional communication style and strong customer service orientation in diverse situations.
• Ability to work effectively in a remote setting, including reliable internet connection, quiet workspace, and comfort with phone and video platforms.
• Attention to detail, confidentiality, and adherence to ethical standards in all interpreting assignments.
• Good time management, ability to handle back-to-back calls, and composure under pressure.
• Familiarity with basic terminology in sectors such as healthcare, legal, and business is a plus.
• Previous experience as an interpreter or in a bilingual customer support role is preferred.
• High school diploma or equivalent required; formal interpreter training or certification is an advantage.