Operations Support Specialist (Contract)

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta.

Contract Duration: 12 Months

We are seeking a dynamic and organized individual to join our Telco Team as an Operations Support Specialist. This role will play a pivotal part in maintaining smooth operations within the telecommunications department by managing invoices, handling escalations, and assisting with key projects. The ideal candidate will bring a strong attention to detail, effective communication skills, and a proactive approach to problem-solving.

Key Responsibilities:

1. Invoice Payments Management:

Timely processing and approval of vendor invoices.

Verification of invoice accuracy and compliance with contract terms.

Coordination with the Finance team to ensure timely payment to vendors.

2. Line Operations:

Conduct regular line audits to identify discrepancies, anomalies, or non-compliance in mobile line data.

Collaborate with the IT and Telecom teams to resolve audit findings and ensure data accuracy.

Implement improvements to audit processes to enhance efficiency and accuracy.

3. Telco Request Management:

Receive and manage telecom service requests through task management systems.

Ensure requests are assigned, tracked, and resolved within defined SLAs.

Collaborate with various stakeholders to fulfill service requests promptly.

4. User Escalations:

Act as a point of contact for users experiencing issues or escalations related to telecom services.

Investigate and resolve user concerns in a timely and customer-focused manner.

Escalate complex issues to appropriate teams for resolution.

5. Process Improvement & Project Support

Process Analysis: Analyzing existing processes to identify areas for improvement, inefficiencies, and bottlenecks.

Recommendations: Developing and proposing process improvement recommendations, including changes to workflows, procedures, and systems.

Project Support: Assisting project managers and teams in various project-related tasks, such as data analysis, documentation, and coordination.

Qualifications:

• 2-3 years experience
• Bachelor's degree in Business, Telecommunications, or a related field (or equivalent work experience).
• Proven experience in operations support, invoice management, and project coordination within the telecommunications or related industry.
• Strong analytical skills with the ability to gather and interpret data for informed decision-making.
• Excellent communication skills, both written and verbal, to effectively interact with internal teams and external vendors.
• Detail-oriented and highly organized, capable of managing multiple tasks and priorities simultaneously.
• Proficiency in using Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools.
• Self-motivated and proactive with a problem-solving mindset to address operational challenges and escalations.
• Ability to work collaboratively in a cross-functional team environment.

This posting is for a contract assignment with Tundra Technical Solutions to provide services to Meta. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly.