Operations Support Specialist AI Infrastructure / Data Center Services

Operations Support Specialist – AI Infrastructure / Data Center Services

Location: Pasir Panjang, Singapore

The Opportunity

Our client is a fast-growing AI infrastructure solutions provider headquartered in Singapore, delivering advanced hardware, software, and end-to-end technical services for AI data centers globally.

Its solutions cover areas such as high-performance AI servers, high-density liquid cooling, advanced power infrastructure, AI cloud solutions, and AI data center operations and maintenance services.

As the business continues to expand its global service capabilities, we are looking for an Operations Support Specialist to join its Singapore-based service operations team.

This role will focus on maintenance operations, service partner/vendor management, SLA monitoring, process optimization, and internal operational coordination. You will work closely with both internal stakeholders and external service partners to ensure smooth and efficient delivery of after-sales and maintenance services.

Key Responsibilities

• Provide day-to-day operational support for maintenance and technical service activities, working closely with internal cross-functional teams.
• Coordinate with external service partners and vendors, monitoring SLA compliance, service quality, response times, and overall performance.
• Proactively identify service gaps, follow up on corrective actions, and conduct regular reviews of service partner performance.
• Continuously improve maintenance and service workflows to enhance operational efficiency, service quality, and customer experience.
• Track key operational and service metrics, prepare reports, and provide data-driven insights to support operational decision-making.
• Develop, document, and standardize maintenance SOPs and operational processes in line with internal quality and safety requirements.
• Coordinate and support the resolution of urgent maintenance or service-related issues to ensure timely closure.
• Act as the internal business process liaison between the service operations team and other group entities.
• Initiate, coordinate, and track internal system workflows, including service project quotations, procurement requests, service applications, and related operational processes.
• Provide general operational and administrative support across service projects to ensure seamless end-to-end execution.
• Support other ad-hoc operational projects and assignments where required.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related discipline.
• At least 2 years of relevant experience in operations support, maintenance operations, service operations, vendor management, or a related function.
• Practical experience in SLA management, vendor/service partner coordination, and end-to-end process improvement.
• Strong organizational skills with the ability to manage multiple priorities, workflows, and ad-hoc assignments simultaneously.
• Strong analytical and problem-solving capabilities, with good attention to detail and logical thinking.
• Excellent communication and stakeholder management skills, with the ability to coordinate effectively across different internal teams and external partners.
• Familiarity with CMMS, procurement systems, ERP platforms, or enterprise operations support tools would be an advantage.
• Professional proficiency in written and spoken English and Mandarin Chinese, as the role requires regular communication and coordination with Mandarin-speaking stakeholders and service partners across regional operations.

Why Consider This Opportunity

• Join a fast-growing company in the AI infrastructure and AI data center sector.
• Gain exposure to large-scale AI data center operations, maintenance, and technical service delivery.
• Work closely with regional and international stakeholders in a rapidly expanding global business.
• Opportunity to build experience across service operations, vendor management, SLA governance, process improvement, and AI infrastructure services.

EA Licence No: 19C9807

Registration No: R22110556 (ZHOU DONGYANG)