Job description:
Position Summary
The Operations Support will be working in a highly collaborative environment with cross-functional teams. The incumbent will be the first level of contact for external customers and is responsible for manning the service desk. In addition, the incumbent will provide support to the team lead in delivering the division&aposs strategies and objectives.
Key Responsibilities
- Manage the service desk and deliver excellent & consistent level of customer service via various touch points i.e. emails and phone
- Oversee the certificate management process, including processing applications / requests, preparing & sending notifications, arranging appointments, and onboarding new participants while maintaining accurate records
- Prepare billing reports for Finance to facilitate invoice generation
- Ensure the continuous maintenance and replenishment of daily inventory essential for fulfilling user requests
- Ensure adherence to established procedures and controls
- Ensure prompt follow-up and resolution of any reported issues
Requirements
- Diploma in any discipline or A Level with experience
- Good communication and presentation skills
- Attention to details, demonstrate good analytical and problem-solving skills
- A self-starter, resourceful and active team player
- Customer-oriented and with good interpersonal skills
- Proficient in Microsoft Office Suite
