Operations Support Engineer or Data Centre (DC) Operations Support

Job Description of DevSecOps Engineer or Operations Support Engineer or ICT Infrastructure Engineer or Data Centre Operations Support

The candidate is required to perform the following functions:

Oversee the day-to-day operations of ICT infrastructure components which comprise servers, hosting, network infrastructure, end-user computing and data center operations

Manage the CCS's appointed Agency Facilities Management contractors and EUCD contractors;

Implement projects within their emplaced practice to ensure service delivery and support to meet the intended availability, continuity and capacity requirements;

Ensure compliance to Government's IM8 policies and CCS's ICT policies and Standard Operating Procedures (SOPs);

Manage Infrastructure projects;

Overall responsible for hardware, software and subscription maintenance contracts for infrastructure and data centre operations;

Manage the procurement and leasing of end-user computing requirements;

Plan and work with the appointed Agency Facilities Management contractors and awarded ICT contractors to implement and deploy infrastructure projects and end-user computing devices to end-users;

Plan and lead the overall IT infrastructure procurement activities, in particular tender specifications compilation, tendering, tender evaluation, recommendation & award;

Manage incidents and problems for system related issues;

Ensure availability of ICT infrastructure systems and data centre facilities equipment;

Monitor infrastructure performance;

Perform systems log review;

Follow-up and ensure audit findings are addressed;

Follow-up and ensure the compliance to the remediation timeline for security vulnerability scanning;

Plan, coordinate and execute the annual Table-Top exercise with the appointed contractor;

Coordinate the disaster recovery plan and execution of the annual disaster recovery testing of CCS's ICT systems.

Professional Qualifications

Basic Requirement

Diploma/Degree in IT, Facilities Management, or related field

Experience in IT

operations or data centre operations;

CITPM (Certified ICT Project Management Programme) or PMP (Project Management Professional) or COMIT (Certification in Outsourcing Management for IT) or an equivalent certification; or

Information Technology Infrastructure Library (ITIL) certification or equivalent IT Service Management certification.

Additional Requirement

Certification in CompTIA Network will be an added advantage;

Certification in AWS Cloud Practitioner will be an added advantage;

Certification in CISSP (Certified Information Systems Security Professional), CISA (Certified Information Systems Auditor), CCAK (Certificate of Cloud Auditing Knowledge) or an equivalent certification will be an added advantage;

Certification in Certified Cloud Security Professional (CCSP) will be an added advantage; and

Any other relevant professional certifications.

Skill Set and Experience

Basic Requirement

At least 3 years of experience in running IT infrastructure operations or data centre operations;

ICT project management and people management skills;

Strong problem-solving and analytical skills;

Results and customer oriented;

Team player with organization and people management skills; and

Good communication skills, both oral and written.

Additional Requirement

Knowledge of Singapore Government procurement and ICT governance processes is preferred;

Knowledge of the Government IM8 policies is preferred;

Experience in managing security vulnerability testing with external security consultant, follow-up remediations and putting up risk assessment & risk acceptance to the relevant agency's authority is preferred;

Experienced with management cloud infrastructure and services / certification with GPC, GCC (i.e. AWS, Azure, Google Cloud) or equivalent cloud platforms is preferred;

Any other additional working experience relevant to the required job description.