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Experience in managing day-to-day website update, including publishing content, images, and pages using a CMS
Understanding in using web analytics tools to monitor traffic and performance.
Experience in performing ticket triaging, escalation, and resolution in accordance with SLAs using a ticketing system (Eg. JIRA).
Able to create and maintain relevant knowledge repository on systems, processes, and queries.
Clearance Category Cat 2
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 139464661
