Operations Support Analyst e-HR (Authorizations & Workflow)
We are seeking an Operations Support Analyst to provide expertise in authorization, access controls, and workflow management for the e-HR system. This role involves supporting operations, troubleshooting issues, and ensuring compliance with security and audit requirements.
Key Responsibilities
- Provide consultancy to users on authorization, workflow, and access control changes.
- Coordinate with stakeholders and vendors to troubleshoot and resolve authorization/workflow issues.
- Manage requirements gathering, solution evaluation, documentation (e.g., Authorization Matrices, Technical Designs), and conduct UAT.
- Update structural authorization profiles to reflect organizational changes.
- Perform day-to-day operational support, ticket resolution, and escalation for SAP, Windows, WebLogic, and Database access rights.
- Monitor and maintain authorization processes, including batch jobs for automated provisioning and deprovisioning.
- Support audits, perform risk assessments, and ensure compliance with SOD and least-privilege principles.
Qualifications & Skills
- 2 years of experience in an IT operations/support role.
- Diploma/Degree in Computer Science, Information Systems, Engineering, or equivalent.
- Proficiency in SQL and Microsoft Office tools is a must.
- Knowledge of SAP HCM, user provisioning, indirect role assignment, and security audit logs will be a big plus.
- Strong problem-solving, communication, and coordination skills.
Due to onboarding timelines, this role is only open to Singaporeans.
This is also a 1-year initial contract role (renewable) with permanent visibility.
