The National Kidney Foundation (NKF) is dedicated to promoting kidney health and providing quality, highly subsidised dialysis treatment and holistic care to patients. NKF strives to be an advocate and integrator for the community, by the community. While supporting kidney failure patients with quality dialysis treatment and integrated care, NKF's greater mission lies in preventing or delaying kidney failure through kidney health education, with deeper integration into the community and strategic collaborative partnerships.
As NKF moves towards its Future Forward 2030 vision, the Foundation remains committed to pioneering advancements in kidney health and patient care. Key goals include tackling the growing prevalence of kidney failure, enhancing patient support and care, and leveraging innovative technologies to improve quality and efficacy of treatment, enabling patients to thrive on dialysis. With a steadfast focus on these initiatives, NKF aims to be at the forefront of kidney health in Singapore.
We are seeking a dynamic and experienced Operations Supervisor to join the Property & Facilities team. Reporting to the Team Leads, you will assist in the management of all the non-clinical tasks of the Dialysis Centres (DCs) that are assigned to you. You will resolve operational challenges at the DC, ensuring delivery of consistently high service standards to patients. You will also be required to guide a group of Senior Officer/ Officer (Deputy Executive) and monitor their performance of their assigned responsibilities. Your responsibilities are as follows:
1.Managing of Operational Related Matters
- Conduct periodical reviews of the general operation, identify potential areas of compliance vulnerability and risk develop / implement corrective action plans for resolution of problematic issues and provide general guidance on how to avoid or deal with similar situations in the future.
- Resolve all operational issues at the DCs and provide guidance and support to DEs in ensuring the smooth operation of the DCs that is under your purview.
- Manage the growth and development of DEs by identifying learning needs and opportunities.
- Responsible for raising non-clinical incident reports.
- Work closely with the nurse manager in preparation of obtaining DC license, DC license renewal and internal/external audits.
- Coordinate the setting up of new DCs together with Facilities Management Team.
2.Stock and Product Management
- Ensure optimise usage of DCs storage space and actively monitor stock replenishment process in all DCs together with Deputy Executives.
- Responsible for the new product evaluation feedback and reporting of defective products.
3.Events Management
- Coordinate with internal departments (Donor & Volunteer Management, Corp Communications, Community Care and Allied Health) to ensure programmes and events planned for the DC is being carried out smoothly.
4.Asset and Equipment Management
- Responsible for the yearly asset verification exercise.
- Responsible for the coordination of dialysis chairs/ medical fridge maintenance and repair
- Work closely with Bio-Medical Engineer to ensure that all medical equipment in the DC is fully operational
5.Other Responsibilities
- Implement foundation policies and initiatives at the DCs.
- Collaborate with the Nursing Zone Lead, Nurse Manager, Infection Control team, and other departments to deliver and maintain high healthcare standards.
- Assist in data collection for projects, prepare administrative documents, presentation and organize meetings and events.
- Liaise with both internal and external parties on operational matters.
- Participate in Foundation and functional group activities, as well as DC initiatives.
- Undertake any other duties as assigned by your supervisor.
Qualifications
Experience
- Minimum 2 years of relevant experience
- Experience in a healthcare setting is an added advantage
Key Competencies
- Operational Management: Proven ability to identify operational issues, implement corrective actions, and ensure smooth day-to-day operations.
- Leadership and Team Management: Strong leadership skills with the ability to guide, motivate, and develop team members.
- Compliance and Risk Management: Strong understanding of compliance requirements and risk management practices within a healthcare environment.
- Analytical Thinking: Ability to analyze complex operational issues and develop effective solutions.
- Project Coordination: Expertise in coordinating multiple tasks, managing cross-functional teams, and ensuring timely delivery of projects.
- Communication Skills: Exceptional verbal and written communication skills with the ability to liaise effectively with a range of stakeholders.
- Interpersonal Skills: Equipped with skills and ability to build relationship with diverse groups
Personal Attributes
- Detail-Oriented: Ability to focus on details while keeping the broader operational objectives in mind.
- Adaptable and Resilient: Able to adapt to changes in a dynamic healthcare environment and remain resilient in the face of challenges.
- Problem-Solver: Strong problem-solving skills, able to address issues quickly and effectively.
- Empathy: Ability to maintain a patient-centered approach and demonstrate empathy towards patients and team members.
- Proactive: Demonstrates initiative and takes ownership of responsibilities and tasks.
- Collaborative: Works well with internal and external teams, fostering a collaborative working environment.
