Job Description

Role Overview

Lead day-to-day workshop operations while driving front-end revenue. This role oversees customer inquiries, vehicle inspections, sales consultations, team scheduling, and quality assurance for vinyl wraps, paint protection film (PPF), and detailing services.

Key Responsibilities

Sales & Business Development

Handle inbound inquiries across WhatsApp, social media, phone, and walk-ins.
Perform vehicle walk-arounds, assess paint condition, recommend suitable film options (vinyl color change, satin/gloss PPF, ceramic coating), and close sales.
Prepare quotations, invoices, and payment receipts manage upselling and package cross-selling.
Build partnerships with car dealerships, fleet owners, automotive clubs, and corporate accounts.
Monitor monthly sales targets and run targeted promotions or seasonal campaigns.

Operations & Workshop Management

Schedule installations and manage daily job allocations across vehicle wrappers and prep technicians.
Enforce strict quality control standards at prep, disassembly, application, and final curing stages before customer handover.
Manage raw material inventory (vinyl rolls, PPF, tint films, tools, cleaning solutions) and minimize material wastage.
Coordinate vehicle intake and handover protocols, including pre-job and post-job photographic inspection reports.
Maintain workplace cleanliness, dust-free installation bays, and workshop safety standards.

Team Leadership & Customer Service

Supervise, mentor, and track performance of wrap installers and detailing crew.
Resolve customer feedback, warranty claims, and aftercare questions professionally.
Oversee aftercare briefings and follow-up schedules to maximize repeat business and referral rates.

Requirements

Proven experience in sales, service advising, or operations within the automotive aftermarket, car wrapping, PPF, or detailing sector.
Solid technical understanding of vinyl wrap films (e.g., 3M, Avery Dennison, Inozetek) and PPF applications.
Strong communication and closing skills customer-service oriented with high attention to detail.
Able to manage job flow in a fast-paced workshop environment.
Valid driver's license (comfortable handling various passenger and performance vehicles).