Job Description

Job Summary

We are seeking a detail-oriented Operations Quality Control Specialist to oversee quality management, standard operating procedure (SOP) adherence, and operational audit workflows across our F&B outlets. This role focuses on enforcing product consistency, raw material yield, and operational standards across our beverage and bakery offerings-specifically centered on specialized coffee brewing profiles and artisanal baguette production.

Key Responsibilities

Quality & Auditing: Conduct routine operational and quality control audits across outlets to ensure 100% adherence to recipe execution, beverage extraction, and dough baking standards.
Coffee Quality Management: Perform sensory evaluations, cupping tests, and grinder/equipment calibrations for specialty coffee bean profiles (specifically Robusta/Arabica blends).
Bakery Standards: Monitor production parameters for artisanal baguettes, including dough fermentation, proofing, oven temperature profiles, and crust structural integrity.
Operational Efficiency: Track ingredient yields, monitor stock usage, audit waste metrics, and resolve operational bottlenecks across kitchen and service areas.
Hygiene & Safety: Enforce food safety protocols, hygiene regulations, and sanitation standards in accordance with SFA requirements.
Training & Onboarding: Train frontline service and kitchen personnel on standard operating procedures, equipment handling, and quality assurance benchmarks.

Requirements & Qualifications

Experience: 2 to 4 years of hands-on experience in quality control, operational auditing, or F&B kitchen management.
Technical Domain Skills: Demonstrated domain expertise in specialty coffee evaluation/brewing profiles and artisanal baguette/bread production control.
Competencies: Strong analytical skills, high attention to operational detail, and willingness to work flexible retail hours (including weekends and public holidays).