Operations Officer (Feedback management)

Responsibilities

• Management of feedback from multiple channels
• Coordinating relevant follow-up actions with multiple parties required to address the feedback.
• Verifying work done as part of the follow-up actions.
• Conducting onsite surveillance to verify the feedback received and for enforcement purposes.
• Conducting onsite surveys.
• Conducting face-to-face engagements with feedback providers (FPs), public and pet owners on site

Requirements

• Diploma in any fields.
• Possess good writing, interpersonal and communication skills.
• Patient, attentive, approachable and customer-oriented.
• Willing to work in an outdoor environment.