Operations Officer

Job Description

1. Daily Allocation of PHC/taxi vehicles to hirers, new or existing hirer replacement.

2. Ensure daily processing of hiring out of PHC/taxi vehicles with target to increase revenue fleet.

3. Manage drivers incentives and rebates payout.

4. Furnishing of driver details to authorities for PHC/taxi vehicles summons.

5. Propose and participate in User Acceptance Testing of internal Fleet Management System enhancements.

6. Generate and prepare reports on scheduling and allocation of vehicles - PHC & taxi.

7. Monitor and answer drivers enquiries thru DRO emails / calls and attend to walk in drivers queries.

8. Any other adhoc duties assigned

Job Requirements

1. Minimum GCE O Level

2. Proficiency in MS Office to prepare reports / presentation slides

3. Prior experience in customer service or operations

4. Good communication skills (verbal and written)

5. Problem solving mindset