Operations Manager

Job Scope

Provide strategic leadership and directions to manage various warehouse operations in free trade zone.

Managing site operations, strengthen customer relationships and drive account performance

Enforce process compliance and ensure operations meet and achieve customer's expectation and KPIs.

Accountable for the P&L performance for the responsible programs in scope.

Define requirements for operation and ensures the implementation of new strategies, technologies and initiatives to drive overall performance.

Continuously engage customers on commercial, operational scope of work and contract renewals.

Enforce security and work safety measures and controls in the warehouse.

Monitor department budgetary control and allocation of resources to ensure optimal utilization of resources.

Constantly look for improvement opportunities along the value chain, to streamline and re-engine the processes to achieve and exceed the service standard or target.

Establish and cultivate a good team culture of best practice sharing within the program to motivate staffs to voice out their opinions.

Plan and provide on-the-job training to individual staff to improve work performance and productivity.

Ensure stock inventory accuracy and records are kept up to date.

Ensure storage and office areas are well maintained. 3 3 Specific Accountabilities

Recruitment of staff and take disciplinary action on staff when required.

Approve staff leave application, transport, medical claims and petty cash.

Approve requisition of items for warehouse usage. 4 Skills Required

Proficient in Microsoft Office Suite (e.g. Excel, Powerpoint, Access, VBA)

Proficient in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau.

Qualification

Minimum 5 years of relevant experience in managerial position.

Qualification in warehouse operations and operations excellence will be added advantage.

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