Operations Manager

Supervisory

• Oversees and ensures that the day to day operations of the Organization run smoothly.
• Ensure that the work conditions and environments are adequate, safe and in compliance with the Workplace Safety & Health Act.
• Conducts performance evaluations objectively.
• Handle discipline and termination of employees when needed, in accordance with the Organization's policies, procedures and compliance with the relevant authorities.
• Provide guidance, coaching and directions to the line managers and lay out the expectations.

Strategic & Planning

• Working with the Board of Directors in establishing the Key Performance Index (quantitative and qualitative), aligning with the Organization's Objectives.
• Set strategic goals for operational efficiency and increased productivity.
• Conducts periodic reviews and evaluations on the Organization's efficiency, effectiveness, Standard Operating Procedures and Policies to enhance Organization's Performance.
• Forecast budgets, monitor and control the costs of the different business units.
• Perform a constant review and evaluation of the Organization Objectives and directions.
• Analyze the statistics for any information or trends, making use of the information for strategic advantage.

Change Management

• Communicates and explains new directives, policies or procedures to the line managers, handle queries, maintain morale, ensuring a smooth transition during the change management process.
• Executing the Organization's strategies to optimize growth.
• Propose incentives and rewards from time to time for any successful change.

JOB REQUIREMENTS

• Diploma in Security Management
• Minimum 5 years of experience in managing a security agency.
• Proficient operational and financial acumen.
• Strong ethical and leadership abilities.
• Good written and verbal communication skills.
• Display strong organization skills.