OPERATIONS MANAGER

What You Will Do

1. Station Management & Daily Operations

Oversee day-to-day operations across all 4 stations, ensuring consistent service standards and smooth forecourt flow

Conduct regular site visits and inspections provide objective reports to management with clear corrective actions

Coordinate with fuel, non-fuel, and systems teams to assess operational feasibility of new campaigns or initiatives

Manage traffic and queue control in line with authority guidelines

2. Manpower Management

Plan and allocate manpower across the station network, balancing peak-period coverage with cost efficiency

Own station rostering and ensure compliance with Singapore's Progressive Wage Model(PWM)

Lead recruitment coordination, onboarding, performance reviews, and day-to-day HR matters for frontline staff

Build a positive team culture and address performance issues in a fair, structured manner

3. Safety, Licensing & Regulatory Compliance

Own all station licenses and regulatory requirements (fuel retail, food handling, tobacco, etc.)

Lead monthly HSSE meetings and drive a proactive safety culture through hazard scans and near-miss reporting

Keep all stations inspection-ready with up-to-date documentation and equipment records

Lead and coordinate regulatory inspections with relevant Singapore authorities

Requirements

Must-have:

5+years managing a petrol station or multi-outlet retail / F&B operations

Hands-on manpower management experience

Working knowledge of HSSE and workplace safety requirements

Chinese and English language proficiency (spoken and written)

Valid Class 3/3A driving license

Proficient in MS Office (Excel, Word, PowerPoint)

Good to have:

Experience with Singapore regulatory bodies (EMA, SCDF, NEA, LTA)

Familiarity with dispenser/forecourt equipment

POS or fuel management system experience