Operations Manager (Ship Agency)

Key Responsibilities:

• Oversee shipping agency operations, ensuring compliance with regulations and company standards.
• Manage vessel arrival and departure procedures, including port clearance and documentation.
• Serve as the main contact for clients, addressing concerns and maintaining relationships.
• Supervise and train staff, fostering a high-performance culture.
• Develop strategies to improve efficiency, reduce costs, and enhance service.
• Monitor performance metrics and prepare reports for operational improvements.
• Ensure effective communication with port authorities, customs, and service providers.
• Manage budgets and financial forecasts.