Operations Manager (Risk & Resilience)

The Operations Manager Risk, Resilience & Workplace Safety is a strategic leadership role responsible for safeguarding the organisation's people, assets, and reputation. This position drives risk management, business continuity, workplace safety, and compliance initiatives across all schools and headquarters, ensuring a safe and resilient environment for children, staff, and stakeholders in the early childhood education sector.

Job responsibilities:

Collaborate with school leaders and relevant stakeholders to coordinate non-routine incidents and matters, ensuring timely resolution with minimal disruption.

Work closely with Facilities (or Facilities Management) department to coordinate maintenance, physical improvements, and upkeep of the school infrastructure ensuring all facilities meet safety, compliance, and quality standards.

Develop and lead the Risk & Resilience Strategy aligned with organisational goals and regulatory requirements.

Advise senior leadership on emerging risks, resilience priorities, and safeguarding measures.

Serve as the risk governance lead, ensuring robust frameworks and reporting to the Board/Executive Committee.

Establish and maintain a comprehensive Risk Management Framework for HQ and centres.

Ensure compliance with licensing standards, and sector specific regulations.

Oversee audits and risk assessments, providing actionable insights for continuous improvement.

Design and implement HQ and School level Business Continuity Plans (BCP).

Lead crisis response teams during emergencies, ensuring swift recovery and minimal disruption.

Conduct regular BCP drills and resilience training for school leaders and staff.

Champion safeguarding policies to protect children and staff from harm.

Collaborate with school leadership to embed safety culture and incident reporting protocols.

Oversee investigations and implement corrective actions for safety-related incidents.

Act as the primary liaison with regulators, auditors, and external partners on risk and compliance matters.

Deliver training and workshops on risk awareness, safeguarding, and data protection.

Mentor school leaders to strengthen operational resilience and risk ownership.

Develop and enforce WSH policies and procedures across all schools and HQ.

Conduct regular safety audits, hazard assessments, and emergency preparedness drills.

Drive a culture of safety through training, awareness programs, and proactive risk mitigation.

Investigate workplace incidents and implement corrective actions to prevent recurrence.

Responsible for all PDPA matters across the organisation.

Lead and manage the PDPA Committee, ensuring compliance and continuous improvement.

Oversee data protection audits, breach response, and staff training on data privacy.

Take on any other duties related to operations as directed by senior management, given the dynamic nature of school operations.

Job requirements:

Bachelor's degree in Risk Management, Occupational Safety & Health, Business Administration, or related field.

Minimum 7 years of experience in risk management, workplace safety, and compliance, preferably in education or childcare sectors.

Proven track record in strategic planning, crisis management, and safeguarding leadership.

Strong knowledge of PDPA, WSH regulations, and early childhood education standards.

Strong organisational, coordination, and project-management skills.