Operations Manager

Key Responsibilities

1. App Development & Platform Operations

• Act as the key liaison between business teams and developers for APP planning and execution

• Gather, document, and manage product requirements, user flows, and operational needs

• Coordinate APP development progress, testing, launch, and ongoing optimization

• Apply experience from food delivery platforms or similar on-demand platforms (ordering, dispatch, merchant systems) to improve product and operational design

2. Platform Operations / Business Development

• Support platform growth through merchant onboarding, user acquisition, or sales activities

• Improve platform usage, conversion rates, and operational efficiency

• Collect and analyze user feedback to drive continuous product and service improvements

3. Business & Operations Management

• Organize and maintain operational data, SOPs, and internal documentation

• Support daily business operations and cross-functional coordination

• Assist management with operational reporting and process optimization

  Requirements

  • Fluent in both English and Mandarin (spoken and written) - mandatory

  • Minimum 5 years of relevant experience

  • Experience in food delivery platforms, on-demand services, or marketplace apps in one or more of the following areas:

    • App / system development or product coordination

    • Platform operations or growth

    • Merchant acquisition, sales, or account management

  • Strong understanding of platform-based business models (orders, users, backend systems)

  • Highly organized, detail-oriented, and execution-focused

  • Able to thrive in a fast-paced, growing company environment