We are partnering with a Global MNC hiring for an Assistant Operations Manager . As you will need to liaise directly with stakeholders and counterparts based in Japan, proficiency inJAPANESE(min. JLPT N1 or equivalent) is required.
Responsibilities
- Oversee daily operations of the centre, ensuring smooth and efficient service delivery.
- Build and maintain strong professional relationships with Consulate officials in both Singapore and Japan.
- Conduct regular quality checks to identify and address incorrect or incomplete information.
- Enhance procedures to improve customer satisfaction levels.
- Monitor and manage team performance, driving efficiency, productivity, and achievement of targets.
- Align team efforts with the Team Objective Tracker to ensure consistent progress towards goals.
- Lead process improvement initiatives to boost service quality and operational efficiency.
- Manage the unit's budget, optimising resource allocation and controlling expenses.
- Oversee regular product and process training through structured coaching and development programmes.
- Ensure staff attend HR-scheduled training sessions and complete internal process certifications (OCLs) to maintain compliance.
- Safeguard physical and data security at the Application Centre through strict control measures and compliance with the Corporate Security Policy.
- Drive Value-Added Services (VAS) performance, achieving or surpassing monthly and annual revenue targets.
- Provide ongoing mentorship to develop internal talent and prepare potential successors for leadership roles.
- Collaborate with Administration, HR, Finance, and Japan-based counterparts to ensure cohesive unit operations.
Requirements
- Bachelor's degree in Business Administration, or a related field.
- Preferably 3 years in the travel or hospitality industry
- Able to handle customer queries and complaints
- ability to innovate and enhance procedure and methods to increase productivity
- As you will need to liaise directly with stakeholders and counterparts based in Japan for all of the following responsibilities, proficiency inJAPANESE(min. JLPT N1 or equivalent) is required.
