Key Responsibilities
- IT Infrastructure Management:Overseeing servers, networks, and enterprise applications to ensure smooth day-to-day operations and system availability.
- Team Leadership:Directing and motivating technical staff, providing feedback, and fostering a collaborative work environment to improve team performance and morale.
- Strategic Planning:Collaborating with senior leadership on strategic initiatives, aligning IT strategy with business goals, and participating in long-term business planning.
- Process Improvement:Analyzing operational processes, collecting data, and implementing improvements to enhance efficiency, productivity, and cost-effectiveness.
- Budget and Resource Management:Developing and managing budgets, forecasts, and resource allocation to optimize operational efficiency.
- Technology Integration:Evaluating and integrating new technologies to support IT service delivery and organizational growth.
- Vendor Management:Negotiating with and managing relationships with key IT suppliers and vendors.
- Incident Management:Leading investigations into operational incidents, including those related to non-compliance with procedures.
- Policy Development:Establishing and implementing operational management policies that align with company objectives and regulatory guidelines.
Essential Skills and Qualities
- Technical Expertise:Deep understanding of IT systems, infrastructure, and emerging technologies.
- Leadership and Communication:Ability to lead and motivate teams, manage conflicts, and communicate effectively with both technical staff and senior management.
- Strategic Thinking:Capacity to develop and implement long-term strategies that align IT operations with overall business objectives.
- Analytical Skills:Ability to analyze performance data and identify areas for operational improvement.
- Problem-Solving:Skill in resolving technical issues, mediating disputes, and leading incident investigations.
- Financial Acumen:Competence in managing budgets, resource planning, and optimizing costs.
- Bachelor Degree in Computer Engineering or equivalent from Recognised University
- Willing to learn new technologies within a stimulated time period.
- Excellent written and oral communication skills
- Minimum 5 years of experience in information technology department
