Operations Manager

Roles and Responsibilities:

1. Coordinate overall branch activities, support the implementation of initiatives, and monitor performance results. Liaise with Head Office and prepare monthly, quarterly, and annual reports and analyses.

2. Supervise expenditure analysis, financial reporting, procurement, and asset management to ensure efficiency and profitable sales growth.

3. Lead commercial performance and Profit & Loss responsibilities, working closely with internal and external stakeholders to drive business outcomes.

4. Support recruitment and placement of staff, review department structures, delegate tasks, establish work schedules, supervise performance, and provide guidance to support career progression.

5. Track performance across all levels, organize regular review meetings, and coordinate training as required.

6. Define performance objectives aligned with company and customer expectations, ensuring accuracy, efficiency, and quality standards.

7. Ensure marketing activities and service programs are aligned across all branches while upholding the company's brand image and reputation.

8. Ensure adherence to company policies and government regulations, taking corrective action and enforcing compliance where necessary.

9. Provide feedback and support to teams, leveraging monitoring data to drive ongoing performance improvement.

Job Requirements:

1. At least 8 years of management experience in a customer service-focused industry, preferably in family entertainment, retail, or childcare.

2. Good analytical, interpersonal and communication skills.

3. Able to work independently and effectively under tight deadlines in a fast-paced environment.

4. Demonstrated leadership qualities and the ability to motivate and inspire teams.

5. Strong leadership and team management abilities are crucial for effectively overseeing and motivating staff to achieve goals and maintain operational efficiency.

Qualifications Requirements:

1. Diploma/Degree in business administration.