Job Summary:
We are seeking an experienced and results-driven Operations Manager to oversee the overall operations of our bakery. This role involves managing staff, ensuring product quality, optimizing workflows, and driving operational excellence. The ideal candidate will have strong leadership skills, a passion for the food and beverage industry, and the ability to balance operational efficiency with customer satisfaction.
Key Responsibilities:
- Oversee daily operations across all bakery outlets and ensure smooth workflows.
- Manage, train, and motivate staff to deliver exceptional service and maintain high performance standards.
- Ensure consistent product quality, freshness, and presentation to uphold brand reputation.
- Monitor inventory and procurement processes to minimize waste and maintain cost efficiency.
- Enforce compliance with food safety, hygiene, and health regulations.
- Analyze sales data and operational performance to identify opportunities for improvement.
- Develop and implement strategies to optimize workflows and meet production targets.
- Address customer feedback and implement solutions to improve the overall customer experience.
- Collaborate with the marketing and sales teams to drive promotions and enhance sales performance.
- Prepare and manage budgets, ensuring profitability and cost control.
- Maintain a clean, organized, and safe working environment in compliance with company policies.
Requirements:
- Proven experience in operations management, preferably in the food and beverage or retail industry.
- Strong leadership and team management skills.
- Excellent organizational, problem-solving, and multitasking abilities.
- In-depth knowledge of food production processes and health and safety standards.
- Strong financial acumen with experience in budgeting and cost management.
- Exceptional communication and interpersonal skills.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
