Operations Manager

Key Responsibilities

Key Operational Liaison and Control Functions

• Serve as a primary point of contact and intermediary with HOK/HBL branches for transactional and ad hoc operational matters
• Resolve issues and manage communications between Trade Operations and the COE-Trade team to ensure seamless coordination
• Oversee outsourcing activities, including vendor management, contract negotiations, performance monitoring, and risk mitigation
• Review AML screening results on transactions conducted by Branch Operations team to ensure compliance

Oversight of Policies and Procedures for Operational Teams

• Monitor policy and procedural review deadlines, sending timely reminders for updates
• Timely Implement and review of policies and procedures and ensure compliance
• Propose workflow improvements and procedural enhancements to the Country Operations Head.
• Develop, maintain and execute controls to ensure adherence to the established policies and procedures

Support to Country Operations Head

• Act as a liaison with auditors, coordinating efforts with operational teams to address audit findings.
• Review audit findings, develop corrective action plans, and establish periodic controls to prevent issue recurrence
• Identify and report adverse events or operational deficiencies to the Country Operations Head for prompt resolution
• Serve as a backup for Country Operations Head during his absence, ensuring seamless operational continuity

Other tasks

• Impart regular training to staff to improve their technical/professional skill/efficiency
• Participate in IRCR activities and conduct independent control testing to assess the effectiveness of internal controls
• Collaborate with Head Office on various operational projects, ensuring timely delivery and quality standards
• Perform any other duties assigned by Country Operations Head

Minimum qualifications:

• Diploma/Degree

Minimum requirements:

• Minimum of 8 years of experience in trade finance or related operational fields
• Demonstrated ability to adapt quickly to new environments and foster effective relationships
• Strong communication and interpersonal skills, with an extensive network within Head Office and branches
• Proven team management and proactive problem-solving skills
• Excellent analytical skills, particularly in project management and process improvement.
• Ability to work under pressure and deliver results within tight deadlines
• Fluency in spoken and written English