Job Summary
This position oversees the full execution of the outcome-based contract, managing all G4S workforce operations, maintaining key stakeholder relationships, and ensuring the delivery of high-quality, compliant security personnel and system technology to all sites.
Key Objectives & Responsibilities
- Stakeholder Liaison & Leadership: Serve as the dedicated single point of contact for the Contract, Managing Agent, and Site Operations Managers to execute orders and lead Operations Executives.
- Operational & Administrative Oversight: Perform site inspections, manage staffing with HR, ensure technology and equipment are maintained, and verify accurate monthly client invoicing.
- Compliance & Reporting: Maintain complete contract and legal compliance, oversee staff training, track inventories, and fulfill all regular reporting and audit requirements.
Main Accountabilities:
- Ensures all services strictly comply with relevant laws (PLRD, MOM), client agreements, and G4S group policies and systems (S360, ISO, Skywalker).
- Acts in accordance with the G4S values at all times. Demonstrates this as a role model for all other staff.
- Recommends new sales leads to Sales Director, Ops Director and Managing Director in writing.
- Directly supervises and guides staff to ensure consistent adherence to procedures and best practices.
- Encourages and nominates, in writing, staff for formal awards / recognition for their good work done in a very timely manner.
- Liaises daily with the Ops Director, immediately reporting and documenting all key security and HSE incidents in S360 for escalation.
- Manages staff scheduling and tracking via Skywalker/Control Room to guarantee full shift coverage across all client sites.
- Coordinates with the Control Room to enforce Skywalker rules and update time, attendance, schedules, and contract changes promptly.
- Submits accurate time and attendance records promptly to ensure timely client invoicing for all regular and temporary tasks.
- Responsible for maintaining strict and fair discipline with all staff under care.
- Prevent and eradicate over-manning, long hours of work exceeding PLRD rules, free of charge service and poor manpower scheduling.
- Keeps overtime to an absolute minimum unless correctly authorised.
- Ensures all site staff are properly trained and maintains accurate training records in their personal files.
- Vets all staff according to legal, company, and client requirements prior to site deployment.
- Keeps the G4S SG internal client portal and folders within up to date at all times relevant to sites under care.
- Assists and pursues overdue collections from clients to reduce debt and improve OCF (Operating Cash Flow).
- Conducts regular scheduled, unscheduled, and day/night site inspections, using S360 to record visits and surveys.
- Prepares, updates, and agrees standardized Assignment Instructions with clients, ensuring staff are briefed and documents are on site before deployment.
- Conducts documented security and HSE risk surveys, prior to contract start and as needed, recommending site improvements to clients.
- Provides necessary training to all site and office staff, documenting completion in their personal files.
- Maintains accurate, up-to-date administrative records and client details, including logging site tasks and KPIs on the G4S SG Portal.
- Ensures all guarding and office staff maintain a professional appearance to uphold company and client standards.
- Develops proactive contingency and emergency staffing plans for client sites, office operations, and general MSS services.
- Inventories, audits, and maintains all company and client equipment, promptly investigating losses or damages and arranging repairs so sites remain fully equipped.
- Investigates major incidents and staff misconduct allegations thoroughly, attends scenes as needed, and immediately reports documented findings to the Operations Director or Managing Director
- Manages end-to-end contract mobilizations, enhancements, and demobilizations, overseeing planning, recruitment, logistics, authority liaison, and onboarding per company procedures.
- Promptly investigates and documents all customer loss/damage claims, reporting them immediately to the Operations and Finance Directors while protecting the company without admitting liability.
- Executes regular security & HSE audits, site surveys, and staff penetration tests, sharing documented findings with clients, the Operations Director, and the Compliance Manager.
- Immediately alerts the Operations Director of potential client terminations to execute recovery plans, and manages offboarding, including equipment retrieval and termination forms, if cancellation occurs.
- Plans, briefs, and supervises temporary services and event work to ensure smooth execution and uphold company standards.
- Develops and maintains good relationships with Police, local and relevant Government offices and Communities.
- Carries out contract self-assessment audits on contracts under care to ensure contractual and legal compliance.
- Provides written recommendations to optimize site security and encourages staff to submit efficiency improvements for both company and client benefit.
- Investigates client complaints, implements Corrective Action Plans (CAP), updates clients regularly, and applies staff discipline when appropriate.
- Maintains strict and appropriate confidentiality regarding security at client sites.
- Immediately reports staff misconduct, illegal acts, or policy breaches to line managers
- Carry out any other instruction / policy / procedure approved / sanctioned by Management / Company / Group as may be issued either verbally or in writing.
Job Requirements:
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- A Diploma in Security or equivalent disciplined service qualification / experience
- At least 5 years hands-on experience in an operational management role either civilian or disciplined services or commercial security experience
- Demonstrated ability to work unsupervised and manage a team of at least 50 + staff / guards at multiple customer locations.
- Be able to efficiently manage and control assets of the company.
- Ability to communicate effectively in English, both verbal and written.
- Computer literate
- Knowledge of financial, commercial and legal related matters an advantage
- Be a customer service people oriented person
- Undergoes and keeps abreast of PLRD / PWM training course requirements. Aim being to have completed / passed all courses up to and including CSO irrespective of possessing a waiver due to previous career employment.
- Must have own transportation vehicle.
