Operations Manager (Fintech)

About the Role

We are seeking an experienced Operations Manager to join a growing financial technology firm in the digital asset space. The successful candidate will oversee day-to-day transaction operations, ensure a high standard of client servicing, and manage one direct team member. This role also involves driving process improvements and supporting operational projects that enhance efficiency and scalability.

Key Responsibilities

• Manage daily transaction processing and operational workflows with accuracy, timeliness, and compliance to regulatory standards
• Oversee client servicing, handling queries and providing solutions to deliver a seamless client experience
• Supervise, mentor, and develop one team member within the operations function
• Partner with cross-functional teams (Product, Technology, Compliance, etc.) to streamline processes and resolve issues
• Lead or support projects aimed at process enhancement, automation, and operational scalability
• Monitor risks and strengthen operational controls to ensure robust governance

Requirements

• 58 years of relevant operations experience within financial services, fintech, or digital asset firms
• Prior exposure to digital assets, fintech, or crypto custody preferred
• Strong understanding of transaction processing, settlements, and client servicing
• Demonstrated ability to manage or mentor junior staff
• Proven track record in project management and process improvement initiatives
• Excellent analytical, problem-solving, and communication skills
• Comfortable working in a dynamic, fast-paced, and evolving environment

How to Apply:

If you are interested in this role and would like to discuss the opportunity further, please click apply now or email Xann Lau at [Confidential Information] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a response

within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R1658492