Operations Manager (F&B)

Job description

Brief Summary:

Join a dynamic team and take charge of managing daily operations across multiple outlets, ensuring exceptional service quality and efficiency while contributing to overall business success. This role is perfect for an experienced professional passionate about driving performance and operational excellence.

Responsibilities:

• Oversee daily operations of assigned outlets, maintaining service consistency, food quality, and cleanliness.
• Monitor and analyse outlet performance, including sales, labor costs, food costs, and other controllable expenses to enhance profitability.
• Conduct regular audits, reviews, and visits to ensure compliance with standard operating procedures (SOPs), company policies, and regulatory requirements.
• Collaborate with Restaurant Managers and HR in manpower planning, recruitment, training, and performance management.
• Support the implementation of new SOPs, systems, and operational changes, driving continuous improvement initiatives.
• Execute sales and marketing initiatives as directed, providing feedback on their effectiveness to management.
• Assist with the opening of new outlets, renovations, and other operational projects as needed.
• Address operational issues and customer feedback, escalating when necessary for resolution.
• Prepare and deliver regular operational reports and updates to the relevant management team.
• Provide hands-on support with service duties and adapt to flexible hours or shifts to meet business needs.
• Perform additional ad-hoc responsibilities as assigned.

Requirements:

• Minimum of 5–8 years of experience in food and beverage operations, with a preference for multi-outlet management.
• Proven ability to lead Restaurant Managers and diverse teams effectively.
• Comprehensive understanding of food and beverage operations, including service standards and hygiene protocols.
• Strong knowledge of cost control measures related to labor, food, and other expenses.
• Proactive team player with a positive attitude and commitment to ongoing professional development.
• Hands-on approach, prepared to work alongside teams as required.
• Flexible and adaptable to varied working hours, including shifts and weekends.
• Good leadership, communication, and interpersonal skills with the capacity to perform well under pressure.
• Proven experience in managing multiple outlets and resolving operational challenges efficiently.
• Proficient in MS Office and skilled in preparing operational reports.

Interested candidates who wish to apply for the advertised position, please click on Apply Now. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

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