We are seeking a highly experienced and strategic Operations Manager to lead and oversee the day-to-day operations of Group. The ideal candidate will be responsible for driving operational efficiency, ensuring excellence in service and food quality, managing budgets, and leading a team to achieve business goals.
Key Responsibilities:
Operational
- Oversee daily restaurant operations, ensuring smooth service, food quality, and adherence to company standards.
- Develop and implement operational strategies to enhance efficiency, customer experience, and profitability across all restaurant outlets.
- Establish and maintain SOPs for service operations, as well as SFA compliance.
- Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards
- Manage and develop supplier relationships and to ensure consistent pricing and quality of purchases across the Group
- Regularly review customer feedback and market trends to improve offerings and service standards.
- Oversee new restaurant openings, expansion projects, and renovations.
- Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
Sales and Performance
- Lead and manage restaurant managers and support teams to ensure consistent performance and growth.
- Monitor financial performance, including revenue, costs, labour, and inventory, to optimize profitability.
- Work closely with our marketing team to drive sales and customer engagement.
- Plan, develop and grow the food & beverage team through leadership, mentorship and coaching to fuel the growth of the team.
Key Requirements
- Minimum Bachelor's degree in Hospitality, Business, or a related field (or equivalent experience).
- Minimum of 5-7 years of experience in restaurant operations, with at least 3 years in a senior leadership role.
- Proven ability to manage multiple restaurant locations and concepts successfully.
- Strong experience in budgeting, P&L management, and cost control.
- Excellent leadership, communication, and problem-solving skills.
- Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
- Experience in working with premium and high-volume restaurant concepts preferred.
- Deep understanding of F&B industry trends, customer preferences, and operational best practices.
- Ability to thrive in a fast-paced, dynamic environment and drive continuous improvement.
What We Offer:
- Competitive salary and performance-based bonuses.
- Opportunities for career growth within a fast-expanding restaurant group.
- A dynamic and collaborative work culture.
- Staff dining privileges
If you are a results-driven operations leader passionate about the restaurant industry, we would love to hear from you. Apply now and be part of our exciting growth journey!
