Operations Manager - Empress Family Feast

About Empress Family Feast

Empress Family Feast delivers premium, home-style tingkat dinners to Singapore families on a weekly subscription. We serve about 600-700 pax a day across roughly 250 subscriber accounts, most of them family plans.

We are a family-run F&B business under Empress Porridge Pte. Ltd. Our customers are busy working parents who want a wholesome, properly cooked dinner on the table without the daily scramble. We run on a rotating weekly menu, deliver on all public holidays, and are now growing our team as we expand.

The Role

As Operations Manager, you own the daily running of Empress Family Feast, from the kitchen and packing line to delivery and customer experience, so that every subscriber's tingkat arrives hot, correct and on time.

You will report directly to the Founder and work closely with the kitchen team, packers, drivers and the marketing and customer service functions. This is a hands-on role: you will be on the ground in the operation, not only in the spreadsheets.

• Employment type: Full-time, permanent
• Reports to: Founder
• Work location: 126 Joo Seng Road, Gold Pine Industrial Building
• Working days: Roster includes public holidays we close for one week around Chinese New Year

Key Responsibilities

Kitchen and production

• Plan and run daily production against the weekly rotating menu, hitting cut-off and dispatch times
• Oversee portioning, packing and sealing so every tingkat is complete and consistent
• Manage kitchen and packing staff rosters, including public-holiday coverage

Delivery and logistics

• Manage delivery routes, drivers and dispatch timing across Singapore
• Track on-time and failed deliveries, and resolve issues before customers have to chase
• Handle weekly pause and postponement changes so production counts stay accurate

Quality, food safety and compliance

• Maintain food safety and hygiene standards and keep the kitchen audit-ready for SFA requirements
• Own incident handling, such as wrong or missing items and food quality complaints, and close the loop with the customer

Procurement, inventory and cost

• Manage ordering, supplier relationships, stock levels and wastage
• Track food cost per pax and labour cost, and flag margin issues early
• Work with the Founder on pricing, packaging and process improvements

People and systems

• Hire, train and supervise operations staff, drivers and part-timers
• Keep operational data accurate in our tools (Airtable, Chargebee) and help improve workflows and automations
• Report weekly on production volumes, delivery performance, customer issues and costs

Requirements

• At least 3 years of operations experience in F&B, central kitchen, catering or food delivery, with at least 1 year managing a team
• Experience running high-volume daily production with fixed delivery windows
• Working knowledge of Singapore food safety requirements (SFA) a Food Safety Course Level 2 or higher is preferred
• Strong organisation and problem-solving skills, and calm under pressure when things go wrong at 4pm
• Comfortable with numbers: food cost, labour cost, yield and wastage
• Good communicator with kitchen staff, drivers and customers fluent in English, and Mandarin is a plus
• Willing to work on-site, including early starts, weekends where rostered and public holidays
• Eligible to work in Singapore

Nice to Have

• Experience with subscription or recurring-delivery models
• Familiarity with route planning and last-mile delivery in Singapore
• Comfort with Airtable, Make.com or similar no-code tools
• Experience setting up SOPs and training materials for a growing team
• Valid Class 3 driving licence

What We Offer

• Salary: 3300-8500
• Leave and benefits: [Annual leave, medical, and any performance bonus to be confirmed]
• Ownership: a real seat at the table in a growing, family-run business, working directly with the Founder
• Growth: room to take on more responsibility as we open new product lines and scale the kitchen
• Modern tooling: we run on Airtable, Chargebee and automation, so you spend less time on admin and more on the operation