Operations Manager (Contract Logistics)

CEVA Logistics, a world leader in third-party logistics, provides global supply chain solutions to connect people, products and providers all around the world. Headquartered in Marseille, France, CEVA Logistics offers a broad range of end-to-end, customized solutions in contract logistics and air, ocean, ground and finished vehicle transport in 170 countries worldwide thanks to its approximately 110,000 employees at approximately 1,500 facilities. With a pro forma 2023 revenue of US$20.2 billion, CEVA Logistics is part of the CMA CGM Group, a global player in sea, land, air and logistics solutions.

YOUR ROLE

The Operations Manager is responsible for leading and managing end-to-end operations in a 24/7 environment, ensuring seamless execution, service excellence, cost efficiency, and team performance. This role oversees a large team comprising Supervisors, Customer Service Officers, Team Leads, and Logistics Assistants, driving operational discipline, workforce planning, safety, and continuous improvement to meet business and customer requirements.

WHAT YOU WILL BE DOING

Main areas of focus and accountability of the role – detail in order of importance the main areas of accountability of the role:

1 Operational Leadership

· Lead and manage daily operations across all shifts to ensure uninterrupted 24/7 service delivery

· Develop and execute operational plans to meet service level agreements (SLA), productivity, and quality targets

· Monitor operational performance, identify gaps, and implement corrective actions promptly

· Customer focused, preparation for business review, monthly, quarterly basis

· Ensure compliance with operational procedures, safety standards, and company policies

2 People Management & Workforce Planning

· Manage and coach Supervisors and Team Leads, building a strong leadership pipeline

· Drive workforce planning, shift rostering, manpower optimization, and overtime control

· Lead performance management, including goal setting, appraisals, coaching, and disciplinary actions when necessary

· Promote employee engagement, morale, and retention in a high-volume, shift-based environment

3 Process & Continuous Improvement

· Identify process inefficiencies and lead continuous improvement initiatives (Lean, Kaizen, Six Sigma principles preferred)

· Standardize workflows and drive consistent execution across all shifts

· Partner with cross-functional teams to implement system, process, or layout improvements

4 Cost, Productivity & Performance Management

· Manage operational budgets, cost control initiatives, and productivity improvement plans

· Track and report KPIs such as throughput, accuracy, on-time performance, utilization, absenteeism, and attrition

· Analyse data trends to support decision-making and performance optimization

5 Safety, Compliance & Risk Management

· Ensure strict adherence to workplace health and safety regulations

· Drive incident prevention, investigation, and corrective action plans

· Ensure compliance with regulatory, audit, and internal control requirements

6 Stakeholder Management

· Act as the key point of contact for internal stakeholders and customers

· Manage escalations and ensure timely resolution of operational issues

· Support new business onboarding, ramp-ups, and operational changes

7 Key Performance Indicators (KPIs)

· Service level and SLA adherence

· Productivity and cost efficiency

· Safety and compliance performance

· Employee engagement, retention, and leadership capability

· Continuous improvement outcomes

WHAT YOU WILL BE DOING

Essential

• Diploma with 2-3 years experience preferred
• Working experiences with Warehouse Management System / SAP preferred
• Experience in dealing with customers of all levels
• Competent in MS Office Application (Excel, Word, PowerPoint, Visio) preferred
• Meticulous and able to multi-task
• Ability to work under pressure and deal with constantly changing environment

Desirable

• Bachelor's degree in Logistics, Supply Chain, Business Management, or related field
• Minimum 6-8 years of operational experience, with 3–5 years in a managerial role
• Product and System knowledge & MS Office Skills
• Proven experience managing large teams in a 24/7, high-volume operations environment (logistics, warehousing, manufacturing, or transport preferred)

WHAT DO WE HAVE TO OFFER

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.