The Role:
The Operations Manager plays an active role in leading and running the SEA operations to support the Regional Director, APAC. As the central point-of-contact for all SEA operations and working with global teams, the Operations Manager holds overall responsibility in supporting finance operations, data analytics including operations planning/ processes.
This position requires the incumbent to have proven experience in a similar capacity with exceptional operations and stakeholder management skills. Possessing strong problem-solving skills and a keen eye for detail are critical factors for success in the role.
This role will be a 3 months contract.
Key Responsibilities:
- Stakeholder Management
- Build strong, trusting relationships with stakeholders, manage perceptions and expectations
- Operational planning and reviews
- The Work
- Possess a solid understanding of production processes and the environment and infrastructure in which production professionals succeed
- Able to interpret insights into a persuasive point of view using agency data relating to planning and tracking deliverables, budgets and resourcing
- Resource Management
- Ensure resources are utilized and available to support SEA, negotiating availability with stakeholders and uplifting as required for busy periods.
- Plan and coordinate training/onboarding for incoming and existing teams
- Ongoing engagement with department leads in Singapore
- Finance Management
- Manage resourcing across teams by monitoring utilization and productivity
- Ensure full compliance with all financial procedures and policies
- Manage and maintain a continual focus on cost and revenue
- Contribute to budgeting and forecasting process
- General Administration
- Security and contract compliance
- Logistics
- Office and systems setup
Requirements:
- Degree or diploma preferred and/or minimum of 5 years operational and client servicing experience, managing accounts/teams for a multinational creative agency
- Data-oriented and comfortable to work with large datasets and tools
- Highly organized, meticulous, client-focused and proactive
- Strong commercial acumen and numeracy skills
- Demonstrable agency management and problem-solving skills
- Resilience and ability to work under pressure
- Strong English speaking and writing skills are essential
- The ideal candidate is self-motivated, flexible and process-driven but able to deal with rapid change in a fast-paced, deadline-driven environment
