Job Description

Suntec Real Estate Services Management (Suntec-RES, formerly known as ESR Real Estate Services Management) is the real estate services arm of Tang Organization.

For over a decade, Suntec-RES has been entrusted by asset owners to deliver bespoke, best-in-class real estate solutions We manage a portfolio of iconic retail and commercial properties spanning close to 3 million square feet and valued at approximately S$8 billion. Our tailored approach integrates advanced property technology and sustainable practices to optimise asset performance and drive long-term value.

Our commitment to excellence and innovation ensures that we maximise the potential of our client's assets, from project development to asset enhancement.

Suntec-RES is backed by Tang Organization, an established multinational conglomerate with integrated capabilities across the real estate value chain, including investment, development, management, and hospitality.

Operations Manager (Carpark)

Main Duties & Responsibilities

Oversee daily carpark operations, including traffic flow, cleanliness, signage, lighting, and timely maintenance and repair works and road maintenance within the city
Manage parking revenue streams (e.g., hourly and season parking, paid complimentary, deposit refunds, promotions), including reconciliation and reporting
Implement and maintain a regular inspection regime to ensure operational standards and safety compliance
Oversee the operation, maintenance, and renewal of carpark systems (e.g. EPS, Parking Guidance System, top-up stations)
Prepare and submit monthly operational and financial reports
Review parking charges periodically and provide data-driven recommendations
Respond to customer feedback and service requests promptly and professionally
Review, improve, and implement carpark-related work processes to enhance efficiency and service quality
Administer vendor contracts, including those for maintenance services and payment gateway providers
Assist in the preparation and monitoring of the annual carpark operations budget
Review and craft SOP for carpark operations and policy

Requirements

Diploma or Degree in Facilities Management, Estate Management, Business, or a related field
Minimum 3 years of experience managing mid-to-large-scale carparks or portfolios of carpark sites
Strong initiative, problem-solving abilities, and excellent interpersonal and communication skills
Familiarity with carpark systems, local regulations, and vendor management is an advantage
Certification as a Senior Fire Safety Manager (SFSM) is preferred and will be an added asset