Developing, executing, and ensuring company SOPs are followed throughout assigned sites.
Building open and trusting relationships with clients to achieve long-term partnerships and contractual renewals.
Monitoring and upholding the cleaning, stewarding, and maintenance quality standards and operating procedures for all job sites to surpass client expectations.
Overseeing effective OJT training on equipment, stewarding practices, and skills surrounding the latest implementations (robotics and health policies) to maintain high standards of work.
Managing overall staff motivation, discipline, development, and performance according to organizational, human resource, and government manpower policies.
Overseeing the assigned job sites according to manpower and site requirements to achieve profitability and cost-effectiveness.
Planning manpower deployment at various sites, including cleaning and stewarding teams, to meet the contractual requirements of clients.
Supervising and coordinating stewarding operations such as dishwashing, kitchen cleaning, and back-of-house hygiene to ensure compliance with safety and sanitation standards.
Resolving feedback or complaints from clients promptly and implementing preventive measures to avoid recurrence.
Recruiting and interviewing applicants, including stewarding staff, and conducting effective two-way performance reviews.
Ensuring that all related Workplace Safety & Health requirements are met, and that monthly updates on Toolbox Meeting Records, Staff Induction Records, and other safety documentation are submitted accordingly.
Job Requirements:
Strong management, planning, compliance, organizational, analytical, and decision-making skills.
Good oral and written communication skills.
Tactful and discreet when dealing with people and confidential information.
Leadership and motivational skills to rally people toward goal achievement.
Ability to work well within the organization and interact effectively with all levels.
Experience in stewarding operations, including kitchen hygiene management, dishwashing operations, and coordination of back-of-house cleaning activities, will be an advantage.
