Operations Manager

The Operations Manager oversees the daily operations of commercial cleaning services across multiple client sites. This role ensures service excellence, workforce efficiency, and compliance with company standards, the Employment Act, WSH Act, and client expectations.

Responsibilities and Accountabilities

Service Delivery & Site Management

. Plan, deploy and supervise cleaning teams across client premises

. Conduct regular site inspections and ensure compliance with SLAs

. Respond to client feedback and resolve service issues promptly

Workforce & Staff Management

. Supervise Site Supervisors, Team Leaders, and Cleaners

. Plan rosters, leave schedules, and manpower deployment

. Coordinate with HR for staff hiring, onboarding, and training

Client Relationship Management

. Act as the primary contact for clients regarding operational matters

. Attend site meetings, submit service reports, and resolve escalations

. Ensure customer satisfaction and support contract retention

Inventory & Logistics

. Monitor cleaning supply usage, ordering, and delivery to sites

. Ensure proper inventory records and avoid stock shortages

. Coordinate equipment maintenance and replacement

Compliance & Safety

. Enforce compliance with the WSH Act and company safety protocols

. Conduct toolbox talks, safety briefings, and incident reporting

. Maintain documentation for audits and inspections

Process & Quality Control

. Implement and improve SOPs and checklists

. Introduce digital tools (e.g. Microsoft Forms, Excel trackers) to streamline workflows

. Monitor productivity and optimize operations

Requirements

Qualifications

. Minimum Diploma in Engineering, Facilities Management, or related field

. WSQ/WSH certifications preferred

. Class 3 driving license (optional but preferred)

. 3-5 years in an operations or supervisory role (cleaning/FM preferred)

. Strong team leadership and people management experience

. Familiarity with cleaning equipment and chemicals

. Effective communicator in English and at least one local language

. Competent in Microsoft Office (Excel, Word, Outlook, Forms)

. Ability to multi-task and work independently under pressure

Work Schedule

. 5 days/week

. On-call for urgent operational issues (including weekends/public holidays)

Remuneration

. Competitive salary based on experience

. Annual leave, medical benefits, and statutory entitlements